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Our Agency.
Tactis is a strategic customer experience agency specializing in the integration of all aspects of customer experience, from customer experience strategy – enabled through user-centric digital products and advanced contact center services – to the employment of emergent artificial intelligence-based technologies. Through our capabilities, which include strategic customer experience planning, optimization, and operations, we build and operate transformative user touchpoints for public and private sector clients.
13.8M+
Number of lives impacted (millions)
16.2
Average number of years of Customer Experience per employee
96%
Positive customer satisfaction percentage
Tactis Washington DC
With our headquarters in DC, our team of industry experts are spread across the nation, from the East Coast to California, and all the way to Hawaii.