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Employee Profile

Small Town Boy

Plainly speaking, the artwork is also testament to the life of someone whose meteoric rise in the world of digital technology, broadly speaking, and customer experience (CX) specifically, has been both colorful, unusual, and should we say it, off the wall.

From bugs, bikes, banking and bands, we follow the colorful, meteoric rise in the world of digital technology

Employee Profile

You Can Take the Girl Out of Minnesota, but You Can’t Take Minnesota Out of the Girl

Read about Tactis Vice President of Operations, Jessica Jarmin's rise in the world of Customer Experience, and her journey from Minnesota to the DC Beltway.

Employee Profile

The Apple Doesn’t Fall Far From the Tree

Read all about Tactis's longest tenured employee and Senior Full Stack Developer, Scott Perry.

Tactis Human Centered Customer Experience Platform.

The Tactis Human-Centered Customer Experience (HCCX) platform is built on the belief that customer service should revolve around customers, not technology solutions or department silos.

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Tactis is about connecting companies to customers, people to technology, and employees to jobs. Self-select and tell us how we can connect you.

Careers

Join a tightly knit network of individuals bound together by strong relationships and common interests, all working towards one common goal: business solutions through creativity.

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Employee Profile

Farmer, Technology Director, Ski Instructor - Will the Real Jim Horton Please Stand Up?

Tactis's Director of Technology is a man of many talents. And standing up Call Centers is just one of them. Learn more.

Blog

Is Frontier Airlines Wrong to Jettison Its Customer Service Representatives?

Frontier Airlines recently announced it has ceased offering customer support by phone, just weeks before one of the most disruptive holiday travel weekends in decades. While we understand (and hear often) the argument that consumers want self-service paths and digital access, we couldn't disagree more with Frontier's decision. Awful timing notwithstanding, there is a critical role for a live human's voice in shaping a brand's experience, particularly in moments of customer confusion or distress.

Our Work

Expanding boundaries and seeking out solutions for hard-to-solve challenges, the singular goal behind every project we undertake at Tactis is the promise of a truly transformative customer experience.